Refund policy

Return & Refund Policy

At THE PRBS, customer satisfaction is our top priority. We are committed to providing high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, labels, and accessories.

  • Include proof of purchase or order confirmation.

  • Not show any signs of use, damage, or alteration caused by the customer.

Items returned without meeting these conditions may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned or refunded:

  • Products marked as Final Sale or Clearance.

  • Gift cards.

  • Personalized or custom-made products.

  • Items damaged due to misuse or improper handling.

  • Products returned without original packaging or proof of purchase.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging (if applicable).

  • A brief description of the issue.

After verification, we will offer a replacement, exchange, or refund where applicable.

4. Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order details and reason for the return.

  3. Wait for return authorization before shipping the item.

  4. Pack the item securely and send it to the return address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Return Shipping

Unless the return is due to our mistake (wrong or defective item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as THE PRBS is not responsible for lost or delayed return shipments.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing time may take 5–10 business days, depending on your payment provider or bank.

Shipping charges, customs duties, and handling fees are generally non-refundable unless the return is due to our error.

7. Exchange Policy

We offer exchanges only for defective, damaged, or incorrect items, subject to product availability.

If the requested item is unavailable, we may provide an alternative product or issue a refund.

8. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our return procedure if eligible.

9. Refund Exceptions

Refund requests may be declined if:

  • The product has been used or washed.

  • The product is damaged by the customer.

  • The return request is made after the allowed return period.

  • Required proof of purchase is not provided.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: THE PRBS

Email: theprbs@gmail.com

Phone: +92 315 1258048

We aim to respond to all customer inquiries within 24–48 business hours.